Click & Collect at Herts Automotive

Customers can now benefit from our Click and Collect option. Use our Buy Online facility to part-exchange, apply for finance and reserve your next car, all completely online.

Or, if you would prefer, we can guide you through the process over the phone. You can then collect your new vehicle quickly and safely from us.

What should I expect when I collect my vehicle?

We have always taken the safety of our colleagues and customers very seriously and in the current climate that responsibility is even more critical. As a result we have changed our usual vehicle handover process to ensure the safety of our customers and colleagues and respect government guidelines.

When it's time to collect your new vehicle, a member of the team will contact you to complete all of the relevant paperwork. In order to maintain social distancing, only one customer will be allowed in the handover area at any one time. For that reason, we also ask that where possible you collect your car by yourself.

In accordance with Government guidance all customers are required to wear a face covering, that covers your nose and mouth, for the duration of your visit with us.

Throughout your time at the dealership, our colleagues will wear a face covering whenever they are interacting with you, even when talking to you from behind one of our protective screens. If you do not have a face covering with you, a disposable face mask will be provided. If your personal circumstances exempt you from wearing a face covering, please let the dealership team know.

If you have a part-exchange, a member of the team will re-appraise your car after directing you to the dedicated handover area. When you enter the handover area, please apply disinfectant gel at the hand sanitising station, follow any instructional signs and maintain the recommended two metre distance between yourself and the Handover Specialist.